Our goal at Statue Palace is to ensure that our collectors are 100% satisfied with every purchase. We encourage everyone to open and inspect their purchase upon delivery, so that you can take advantage of
the warranty if needed. To start a return or exchange, please contact us.
A.) In the case of clean breaks and severe damage, we will go to the greatest extent to get you a replacement part. However, we are still depending on the studio to do so, and if they decline or halt communication, we will not be able to provide you with one.
We have agreements with the studios in regards to the policy we offer you here, but occasionally, though rare, they still refuse to stick to it. If you experience any minor scratching or small chips breaking off, we will not be able to provide you with a replacement part, as it will become too costly for studios to do so.
You are more than expected to glue it yourself. Please take this into account when deciding to make a purchase.
B.) The items we are selling are hand crafted and painted, which can create small differences between each piece making them truly unique. While these variations are not considered flaws, items that arrive with production defects or those that have been damaged during packing and transit can be returned for a refund. In these cases, we will assist you in returning the item.
Once your item is received, refunds are typically processed within a few business days. It can take up to 14 business days for the funds to post to the original payment method(s), depending on your financial institution.
Depending on the concern, our team may request photos of your item. This is done in an effort to ensure that our team can best evaluate the issue(s) and determine the optimal solution for you.
-Shipping cartons (the brown or 'shipper' box): These cartons (whether self-shippers or large cartons) are utilized solely to shield the collectible from damage during transit.
-Graphic (color or 'art' boxes).
-Replacements or replacement parts for sold out product: We do not guarantee replacement parts / pieces for long sold out or archived items, regardless if you purchased from us or another vendor.
-The collectible must be returned in the same condition it was sent to you.
-Send back all figures, accessories, bases, original packaging, and outer shipping cartons. Incomplete product may delay exchanges or refunds.
-Items that arrive with excessive damage due to improper repacking may be subject to additional fees.